Standard Terms and Conditions

Presentation

These standard terms and conditions govern the reservation of any hotel room provided by the Fabulous Hotels group, along with the provision by us of any services offered on this Website and described in more detail below.

The Customer is invited to read these Standard Terms and Conditions carefully, the prior acceptance of which is required for the reservation of any Service offered on the Website. All Customers are advised to save and print these terms using the standard functions of their browser and computer. If you have any questions regarding these terms or are unclear as to their meaning, Fabulous Hotels Group® customer service is at your disposal to provide answers or clarification.

Fabulous Hotels Group® reserves the right to amend or supplement, at any time, all or part of these terms. In such case, the new version of the Standard Terms and Conditions will be available on the Website with the date on which it takes effect. Customers are advised to regularly consult the Standard Terms and Conditions to be aware of any changes. In any event, the Customer shall only be bound by the version of the Standard Terms and Conditions in force at the time the Customer makes a reservation for a Service.

2- Price

The prices of the Services are indicated before, during and after the reservation is made.

For Accommodation Services, the prices shown are per room, for the number of persons and date chosen.

When confirming the reservation of a Service, the total price is indicated to the Customer inclusive of VAT, in the trading currency of the Hotel and is only valid for the period indicated on the Website.

If payment of the total price of the reservation of the Service is made at the Hotel in a currency other than that confirmed on the reservation, the foreign currency exchange fees shall be borne by the Customer. Please note that if, on the Website, the currency confirmed on the reservation is converted into another currency, it is provided for information only and is not contractual. This is take account of any change in exchange rates that may occur between the date of booking and the dates of stay at the Hotel. The total price in euros is converted in accordance with the exchange rate of the day.

Tourist tax, shown when you book the Service, shall be paid directly to and at the Hotel, except in the case of an online prepayment, prior to the stay, where the tax is included.

Prices include the VAT applicable on the day of booking; any change in the applicable VAT rate will automatically be reflected in the price indicated on the invoice date.

Any change in, or introduction of, new legal or regulatory taxes imposed by the competent authorities will automatically be reflected in the price indicated on the invoice date.

Finally, some promotional offers are only available on the Website or sold exclusively online; under no circumstances are they available on checking in at the Hotel reception.

3- Payment and guarantee

Any reservation shall be paid in full, in advance or upon arrival of the Customer. Payment in advance will be made by means of a secure payment link sent once the Customer has provided the required information when making the reservation.

The Customer communicates his/her payment details either to prepay the reservation before the stay or as a booking guarantee, by directly indicating, in the boxes provided for this purpose (secure entry by SSL encryption), where a credit or debit card is used, the card number, without spaces between the numbers, as well as the card’s expiry date (it being specified that the card used must be valid at the time of the stay) and the card security code in the case of a prepayment made through a payment platform.

Where payment is made at the Hotel, each Hotel accepts the following means of payment: credit or debit cards (Mastercard, Maestro, Visa, Visa Debit, American Express), contactless payment, cash and ANCV holiday vouchers in physical format. The Hotel may also ask Customers to provide proof of identity for fraud prevention purposes.

If the Customer wishes to receive an invoice in paper or digital format, he/she must expressly request it from the Hotel concerned.

Prepayment means any payment made at the time, or after, the reservation is made by the Customer. Once the prepayment has been made, the Customer receives an email confirming his/her reservation.

The amount that will be debited at the time you make your reservation includes the total amount indicated at the time of booking (including all applicable taxes, with the exception of tourist tax) and the price of any options you have selected.

The Customer will provide card details which will be held against the booking and used for securing the reservation No money is charged at this time. The card is only charged directly at the Hotel upon arrival or departure depending on the Hotel, or if the Customer does not arrive at the Hotel to take his/her reserved room and has not cancelled the booking beforehand in accordance with the cancellation provisions.

If the Customer has not prepaid his/her stay online, the Hotel may, on the day of the Customer’s arrival, if he/she does not wish to pay in cash, make an authorisation request (also called “pre-authorisation”) to the Customer’s bank to place a temporary hold on the payment card up to the amount of the reservation.

When a pre-authorisation request is made, the cardholder’s account is not debited immediately. Instead, the funds are set aside in a temporary reserve for subsequent payment, authorised by the Customer’s bank. This temporarily reduces the limit of the card and is used to ensure that the card may be charged at a later date. In some cases, depending on the Customer’s bank, the pre-authorisation request may however appear as a pending debit on the bank account associated with the card used.

When the pre-authorisation request has been activated and confirmed by the bank, either:

the Customer checks in at the Hotel and payment for the whole stay is made directly to the Hotel on the day of arrival or departure, depending on the Hotel. The Hotel then makes a request to the Customer’s bank to release the on-hold funds; or
the Customer does not check in at the Hotel on the first day of his/her reservation. The Hotel then sends the Customer’s bank a debit request.

In rare cases, the pre-authorisation request may result in the cardholder’s account being debited by the Customer’s bank before the actual debit is effective. In such case, the account will not be debited twice. The balance, if it is in favour of the Customer, will automatically be credited by the bank to the Customer’s account.

If the reservation is cancelled after the pre-authorisation request has been activated in accordance with the cancellation conditions, a request to release the on-hold funds is automatically sent to the bank of the holder of the card used. In rare cases, this cancellation may appear as a refund.

Please note that the release of the on-hold funds (or refund) usually takes between twenty-four (24) and forty-eight (48) hours but may take up to seven (7) working days or more, depending on the cardholder’s bank.

To activate a pre-authorisation request, the Customer is asked to provide his/her debit or credit card details for the booking guarantee. The Customer is informed of the details of the pre-authorisation request before it is made. The debit or credit card details are stored solely by Fabulous Hotels Group®’s payment service provider, in accordance with a strict bank data security policy.

4- No shows

Save where otherwise agreed, if the Customer does not arrive at the Hotel on the first day of his/her reservation of an Accommodation Service and has failed to notify the Hotel in advance, the Customer’s reservation will be cancelled in full, and the Hotel shall be entitled to offer the reserved Accommodation Services to other customers:

If the reservation for which the Customer has failed to show is non-cancelable and/or non-exchangeable and/or non-refundable, the total amount of the reservation shall be due. The total amount of the stay shall be debited from the debit or credit card provided at the time of booking. Any additional services reserved and cancelled will also be billed in full.
If the reservation guaranteed by a debit or credit card for which the Customer has failed to show is cancelable and/or exchangeable and/or refundable, the Hotel will debit the card provided at the time of booking for the amount, inclusive of VAT, of the first reserved night, or for the entire amount depending on the booking site. The Customer is informed that in such case, the Hotel will be entitled to relet the reserved rooms. The Customer shall not be entitled to any refund or compensation.

At the time of prepayment of a reservation that may not be cancelled and/or exchanged and/or refunded, the amount debited includes the total amount indicated at the time of booking and the price of any options selected by the Customer.

5- Customer’s undertaking and responsibilities

The Customer is solely responsible for his/her choice of Services offered on the Website and their suitability for his/her needs, with the consequence that Fabulous Hotels Group® cannot be held liable in that regard.

The Customer is also solely responsible for the information provided at the time of creating his/her account and/or for any reservation of a Service. Fabulous Hotels Group® will have no liability where false or fraudulent information is provided by the Customer. In addition, the Customer alone is responsible for the use of his/her account and for any reservation made, both in his/her own name and on behalf of third parties, including minors, unless it can be demonstrated that any fraudulent use is not the result of any fault or negligence on his/her part. In that regard, the Customer must notify Fabulous Hotels Group®’s customer service immediately of any misappropriation or fraudulent use of his/her email address.

The Customer agrees to use the Website and the Services offered on it in accordance with the applicable regulations and these Standard Terms and Conditions. In the event of a breach by the Customer of his/her obligations under these Standard Terms and Conditions, he/she shall be liable for any damage or loss caused by by him/her to Fabulous Hotels Group® or to third parties. In that regard, the Customer agrees to hold Fabulous Hotel Group® harmless against all claims, actions and recourse of any kind that may result from that breach and to indemnify it for any damages, costs or indemnities whatsoever relating to that breach.

In particular, the Customer agrees by confirming a reservation for a Service, to pay the price thereof and to comply with the Special Terms and Conditions relating thereto set out below:

Any reservation or payment that is irregular, inoperative, incomplete or fraudulent for a reason attributable to the Customer shall result in the cancellation of the reservation of the Service at the Customer’s expense.
The Customer must not invite a person to the Hotel whose behaviour is likely to harm the Hotel.
Smoking is strictly prohibited for all our Hotels, with the consequence that smoking is prohibited within the Hotel, including in the rooms.
The Customer must not disrupt the operation of the Hotel and must not compromise the safety of the Hotel or of the persons present there.
The Customer is bound to abide by the established rules regarding authorised times, specifically defined between seven (7) a.m. and ten (10) p.m., in order to minimise any nuisance from noise He/she formally agrees to preserve the peace and rest of the Hotel’s other residents, by strictly observing those defined times.
More generally, any behaviour contrary to good conduct and public order at the Hotel, as well as any breach of the Hotel’s internal rules and regulations, will lead the Hotel’s manager, and/or any other provider of the Service, to ask the Customer to leave the premises without any compensation or refund if a payment has already been made. In the event that no payment has yet been made, the Customer shall pay the price for the Services consumed before leaving the premises.
Minors may only stay at the Hotel if they are accompanied by an adult and are able to provide proof of identity. If the accompanying person is an adult other than the parents, the accompanying person must have parental authorisation from the child’s parents. The Hotel may ask for proof of this.
The Customer also agrees to ensure that the IT resources made available to him/her by the Hotel (in particular the WiFi network) are not in any way used for the purposes of reproduction, representation, provision or communication to the public of works or objects protected by copyright or a related right, such as texts, images, photographs, musical works, audiovisual works, software and video games, without the authorisation of the rights holders as provided for in Books I and II of the French Intellectual Property Code when such authorisation is required. The Customer is also bound to comply with the security policy of the Hotel’s Internet service provider, including the rules for using the IT security resources installed in order to prevent the unlawful use of IT resources, and to refrain from any act affecting the effectiveness of those resources.

The Customer shall be liable for any loss or damage caused by him/her and/or his/her guests at the Hotel and shall bear all costs incurred arising from such loss or damage and/or from non-compliance with the aforementioned rules. Fabulous Hotels Group® reserves the right to intervene if necessary and to take any appropriate action against the Customer.

6- Fabulous Hotels Group®’s undertaking

Fabulous Hotels Group® undertakes, in accordance with a duty of best endeavours, to provide access to the Website and the offered Services in accordance with the Standard Terms and Conditions, to act diligently and competently and make every effort, within reasonable limits, to remedy any problems brought to its attention.

Fabulous Hotels Group may, however, be required to temporarily suspend the Website without notice, particularly for technical maintenance reasons, without any liability on its part.

The Customer acknowledges and accepts that Fabulous Hotels Group® shall not be liable for any inconvenience, loss or damage related to the use of the Internet, including but not limited to:

Faulty transmission and/or receipt of any data and/or information on the Internet;
Failure of any receiving equipment or communication lines;
Any malfunction of the Internet network preventing the proper functioning of the Website and/or reservation of the Services.

Fabulous Hotels Group® points out that the partners are responsible for promoting the offers posted on their own websites. The decision to consult third-party websites is therefore the full responsibility of the Customer.

7- Force Majeure & Relocation

Neither party may be held liable to the other party in the event of non-performance of its obligations resulting from a force majeure event.

Force majeure is defined as any event which is unforeseen, insurmountable or beyond the control of the parties, making the normal performance of the contractual obligations impossible. Such events may include, but are not limited to, natural disasters, acts of war, strikes, riots, government decisions, pandemics or any other event deemed to be a force majeure event by civil law and the general principles of contract law.

Should a force majeure event occur, each party shall be temporarily released from its contractual obligations. The Hotel undertakes to promptly inform the Customer of the occurrence of such an event and the measures taken to mitigate its consequences. Where possible, the Hotel may propose alternative solutions, such as transferring the Customer to a similar hotel or providing an equivalent service.

Neither party shall be liable for any direct or indirect loss or damage arising from the non-performance of its obligations due to a force majeure event. However, as soon as the situation permits, the parties undertake to resume the performance of their contractual obligations as soon as possible.

If the force majeure event persists for an extended period, the parties may consider terminating the contract without this incurring any obligations for damages for either party.

In the event of force majeure, an exceptional event or impossibility to provide the Service, including to make the reserved hotel room available to the Customer, the Hotel may reserve the right to have the Customer accommodated, in whole or in part, in another Hotel of an equivalent category that is no higher than that of the original Hotel, or to provide a Service, of a similar nature, subject to the Customer’s prior agreement.

8 Equipment closure

The Hotel reserves the right to temporarily close, without notice, all or part of its Services and equipment, whether for reasons of the Customer’s security or due to regulations preventing the proper functioning or accessibility of its Services. Those measures aim to ensure compliance with the security standards in force and to comply with the legal provisions that may affect the provision of the offered services. For temporary closures resulting from those circumstances, no compensation may be granted.

9 – Conclusion

By accepting these Standard Terms and Conditions, the Customer acknowledges having read and understood all the terms and conditions governing the contractual relationship with Fabulous Hotels Group®. These Standard Terms and Conditions establish a transparent and fair framework, defining the rights and obligations of both the Hotel and the Customer.

Acceptance of these Standard Terms and Conditions implies a mutual undertaking, where the customer undertakes to comply with the defined rules and policies, thus ensuring a pleasant experience for all parties involved. These terms and conditions are subject to change, and any updated version will be available on the website.

Fabulous Hotels Group® makes every effort to provide quality services and undertakes to act diligently to resolve any issues related to its services. We give the utmost importance to the satisfaction of our customers and the trust they place in us; we hope that each stay at any of our hotels meets their expectations and helps create good and lasting memories.