To check if your booking has been accepted, you can contact our hotel’s reservations department, who will validate your online booking with you.
Contact : +33 1 60 42 60 64 – reservation@grand-magic-hotel.com
Check-in is from 3pm and the room must be vacated by 11am. Any check-out between 12pm and 5pm will be charged €10 per hour.
Our reception is open 24 hours a day, 7 days a week.
On site, you can pay in cash, by credit card (Visa, Mastercard and American Express) and we also accept some holiday vouchers. Any other means of payment (bank cheques, luncheon vouchers, etc.) will not be accepted at the hotel.
If you have any queries regarding lost property, you can send an e-mail directly to our team, who will do their very best to get back to you.
Contact : reception@grand-magic-hotel.com
Yes, the hotel has a luggage storage service available 24 hours a day, 7 days a week. Luggage storage is free of charge for any stay at the hotel.
Yes, the Grand Magic Hotel provides towels for all its guests. Please note that these towels cannot be used for the swimming pool.
Yes, the Grand Magic Hotel has an outdoor pay car park with around 300 spaces. However, we offer free parking if you book your stay on our website.
Yes, you can buy your Disney Parks® tickets at the Grand Magic Hotel reception desk.
A dated ticket is now compulsory to access the parks. You can make your reservation directly online. If you have already booked an undated ticket, you must register on the online platform at: https://www.disneylandparis.com/en-gb/register-tickets/. This also applies to annual passport holders.
You can take the free shuttle that runs every 15-20 minutes (depending on the season) between the Marne-La-Vallée Chessy RER / TGV station and the Grand Magic Hotel. This shuttle runs from 8am to around midnight (depending on the season, please check with the reception desk), every day of the year. The ride takes around 10 minutes and stops at Quai I.
Depending on Disney events, the timetable of this shuttle may change. (Information available at the reception desk). For more information: https://www.navette-hotels-valdefrance.com/en/accueil
The free shuttle runs from 8.00 am to around midnight (this may change depending on the season, please check with the reception desk), every day of the year. Shuttle times are subject to change depending on Disney events.
-Shuttle
The Magical Shuttle is a shuttle service between the airports and the Grand Magic Hotel. It departs from terminals 2E and 2F / Quai A only, with 6 departures a day.
To book your ticket or for any further information, visit the Magical Shuttle website.
Tickets cost €11 per child and €24 per adult.
-Taxi
To book a taxi, please contact the hotel at +33.1.64.63.37.37. A credit card will be required as a guarantee.
-Shuttle
From Orly Sud or Orly Ouest, you can take the Magical Shuttle. Please be advised that you will arrive at the Marne-La-Vallée Chessy RER / TGV station. You can then take the free shuttle N°HVFS at Quai Q, which will take you directly to the Grand Magic Hotel (cliquez ici pour plus de détails).
Billet à partir de 10€ par enfant et 23€ par adulte.
> Click here for details
-Taxi
Tickets cost €11 per child and €24 per adult.
Book your ticket here
To book a cab, please contact the hotel at +33.1.64.63.37.37. A credit card will be required as a guarantee.
Starting directly from the hotel, you can catch the free shuttle to the Marne-La-Vallée Chessy RER station. From there, take the RER A to Paris. The ticket price for the RER starts at €5 per adult. This RER A will take you directly to the centre of Paris (Gare de Lyon, Grand Department Stores, Charles de Gaulle Etoile…) all the way to La Défense and more.
Pets are not allowed in the hotel (neither in the rooms nor in the public areas).
We can provide a cot for children under the age of two. Please let us know at the time of booking or at the reception desk if you require a cot. This service is subject to availability. Children aged 2 and over will sleep in a regular bed.
Yes, all our rooms and bathrooms are equipped with shower gel and shampoo.
Yes, all our rooms have a small safe where you can safely store your personal belongings.
The Grand Magic Hotel indoor swimming pool is open from 8am to 10pm.
The Grand Magic Hotel can provide towels for the swimming pool.
Yes, there are free lockers where you can safely store your belongings. They are subject to availability.
You are free to use our indoor swimming pool as soon as you arrive at the hotel, regardless of the time of your arrival. On the day of your departure, you will not be able to access the various areas after your check-out (before 11am). However, you can request a late check-out at the reception desk.
Yes, the pool is occasionally closed for maintenance.
Next closure dates: January 8th – 14th 2024 & November 18th – 22nd 2024
There are both à la carte and buffet restaurants.
Breakfast is served between 7:00am and 10:30am on weekdays and between 7:00am and 11:00am on weekends.
Restaurants:
– Magic’Hall Bar: 12pm to midnight
– Chez Maurice (Buffet): 6.30pm – 10.30pm
– La table de Monsieur Maurice (à la carte): 6.30 pm – 10.30 pm
When you book your room, you get a complimentary continental buffet breakfast. It includes a wide choice of scrambled eggs, cold meats, pastries, jams, fruit juices and more.
Yes, we do provide gluten-free food. For any other specific requests concerning food intolerances, do not hesitate to ask our team.
No, the hotel does not take any reservations (except for special events, such as Christmas or the New Year, which are specified beforehand).
Our staff will welcome you and advise you in French, English, Spanish, Italian, Portuguese and/or German.
